About Us · Citizen's Charter

Citizen's Charter

 

Enrolment (Kinder, Elementary and Secondary)

How to avail of the Service (ELEMENTARY)

Applicant/Client Service Provider Duration of Activity Person In-Charge
  1. Submit Report Card for Grade II-VI pupils and Birth Certificate for Pre-School and Grade I pupils

  2. Undergo assessment test/interview (for Grade I and transferee)

  3. Enroll and receive books

Receive, assess and evaluate Report Cards and Birth Certificates


Conduct assessment test/interview


Accept pupils and distribute books

Within 10 minutes



Within 30 minutes


Within 30 minutes

Teacher In-Charge



Teacher In-Charge


Teacher In-Charge


How to avail of the Service (SECONDARY)

Applicant/Client Service Provider Duration of Activity Person In-Charge
  1. Submit Birth Certificate for first year students; Forms 137 & 138 and Certificate of Good Moral Conduct for transferee

  2. Undergo reading ability assessment/placement test (for transferee)

  3. Enroll and receive books

Receive, assess and evaluate Birth Certificates, Forms 137 & 138 and Certificate of Good Moral Conduct


Conduct reading ability assessment test/placement test


Accept pupils and distribute books

Within 10 minutes




Within 30 minutes



Within 30 minutes

Teacher In-Charge




Teacher In-Charge



Teacher In-Charge

Alternative Learning System (ALS)

Who May Avail of the Service?  Out-of-School Youth and Adults

Fees: Free of Charge

Schedule of Availability of Service: Year round/continuing

How to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person In-Charge
  1. Submit name for inclusion



  2. Secure schedule of sessions

  3. Attend sessions



  4. Attend  culminating activity

Conduct information-dissemination and advocacy efforts in the different barangays and identify prospective learners

Record names of applicants

Schedule the sessions when the minimum numbers has been reached.


Conduct learning sessions

Conduct culminating activity

within 2 hours



within 30 minutes

Depends on attainment of Minimum number required

200 hours

4hours

EPS In-Charge, District Supervisors, School Administrators, Mobile Teachers, Barangay official concerned

District ALS Coordinators Mobile Teachers instructional Managers

Continuing Education-Accreditation and Equivalency System (A&E)

Who May Avail of the Service? Out-of-School Youth and Adults

Fees: None

Service Schedule:  Year Round/Continuing

Requirement/s:
             - 1x1 colored ID picture (2pcs)
             - Photocopy of Birth Certificate (BC)or Baptismal Certificate

How to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person In-Charge
  1. Submit duly accomplished enrolment form with required documents (e.g.photocopy of certificate of live birth)




  2. Undergo assessment /screening test to determine entry level






  3. Select schedule of classes most convenient

  4. Attend sessions

  5. Submit requirements for the A & E Test Registration

  6. Undergo A & E Test

  7. Coordinate/Check result  of
    A & E Test

  8. Attend  Commencement Exercises for A & E Passers


  9. Attend Bridging program for A & E Passers (Elem.Sec)

Conduct information dissemination and advocacy efforts in the different barangays and identify prospective learners.

Receive enrolment form and documents and assess/evaluate the educational level attained.

Conduct assessment/screening test in basic literacy and functional literacy test (situational analysis)

Identify the entry level attained and group clientele/learners according to their literacy level – EFLT

Inform schedule of classes


Conduct learning sessions

Screen and Evaluate documents


Conduct A & E Test

Post results of A&E Test at the DepEd Office


Conduct Commencement Exercises activity for the passers and issue certificate of rating cards.

Conduct Learning Session for Bridging program

3 hours per
Session


Within 10 minutes

1 hour



Within 30 minutes



Within 10 minutes


600  hrs.

15 minutes

5 hours


Within 10 minutes


4 hours



3 hrs. per session

District ALS Coordinator
Instructional Managers
ALS Mobile Teachers




Bureau of Alternative Learning  Staff (DepEd Central Office)/RO XI

Dr. J. Fadul
Ms. L. Navarro
District IMs/ALS Coordinator
Mobile Teachers, DALSC


DALSC, ALS Mobile Teachers, IMs

Provision of Special Education

Who May Avail of the Service?   Differently-abled pupils/children with special needs

Fees:   None

Schedule of Availability of Service:   School year Round

Requirements:

•       · Birth Certificate
•       · Referral from a Physician/Psychologist/School Head/CSWDO
•       · Medical History (if any)

How to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person In-Charge
  1. Submit requirements for assessment

  2. Undergo interview with parent /guardian

  3. Proceed to the designated venue for placement

  4. Attend classes
    - Mainstreamed
    - Self Contained
    - Partial Mainstreamed
    - Distance  Education

Receive and assess documents


Conduct interviews and assess the
child’s present performance level

Accompany the child and parent to
the designated venue

Conduct classes

Within 1 day


Within 30 minutes


Within 10 minutes


Two-hour classes

Teacher In-Charge


Authorized employee


Authorized employee


SPED teacher

Recruitment, Evaluation, Selection and Appointment of Teacher I Position in Public Elementary and Secondary Schools

Who may avail of the Service?
      · Applicants who hold a valid certificate of registration/professional license as a teacher from the Professional Regulation
            Commission(PRC) seeking to be appointed to a Teacher I position
      · Qualified applicant who is with a valid professional license issued by the Philippine Regulation Commission and who meets the r
            requirements of the evaluation selection applied by the Schools Division
      · Bona fide resident of a particular barangay, municipality, city of province for at least six months who declared himself/herself as a
            resident of a particular barangay, municipality, city or province in the Personal Data Sheet
      · List of candidates who obtained an overall score of fifty (50) points and above based on the criteria provided in the hiring guidelines
           during the evaluation and screening by a Schools Division

Fees: None

Schedule of Availability of Service:
       January 15 to March 15 - Filing of application
       March 16-31 - Interview of applicants
       April 1-15 - Ranking of applicants
       April 16-30 - Submission of Rank list to the Schools Division Superintendent to be posted in conspicuous places

Requirement for Applicants:
       1. Application letter
       2. CSC Form 212 (revised 2005) in 2 copies with the latest 2x2 ID picture
       3. Certified photocopy of the PRC Certificate of Registration/PRC License
       4. Certified photocopy of ratings obtained in the Licensure Examination for Teachers/Professional Board Examination for Teacher
       5. Certified copies of Transcript of Records for baccalaureate course
       6. Copies of the service record, performance rating and school clearance for those with teaching experience
       7. Certificates of specialized training, if any
       8. CAV

How to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person In-Charge

Submit a written application with the required documents to the nearest elementary or secondary school head

  1. Receive application and verify documents submitted as to the completeness and authenticity.

  2. Submit the list of applicants together with their pertinent documents to the Division Sub-Committee.

  3. Receive the list of applicants with the corresponding documents.

  4. Review documents submitted for the completeness, accuracy, authenticity and veracity

  5. Evaluate applicants on Education, Teaching Experience, LET/PBET rating, Experiential Learning Course and Specialized Training Skills.

  6. Conduct interview

  7. Observe and rate demonstration teaching of applicants

  8. Administer the English Proficiency Test

  9. Consolidate individual ratings and submit the initial rank list of qualified applicants to the Division Selection Committee

  10. Prepare the written English Proficiency Test

  11. Review and consolidate the results of the individual rating of applicants one for elementary and another for secondary level by subject areas showing the scores they obtained in all the criteria for evaluation.

  12. Prepare a division- wide rank list, one for elementary and one for secondary.

  13. Prepare the Register of Qualified Applicants (RQA) who obtained total score of fifty (50) points or above by school district for elementary and by school for secondary level, by subject area.

  14. Submit the complete results of the evaluation of applicants and records of deliberation to the SDS

  15. Post the complete results in at least three (3) conspicuous places in the Division for RDAs for secondary school/school district.

  16. Appoint from the qualified applicants recommended by the School Selection Committee in the school/district where the vacancy exists consistent with the RA 8190(Localization Law and other pertinent laws, rules and regulations).

  17. Provide every elementary and secondary school and the Regional Director with copies of the RQA for posting in their area of jurisdiction.

  18. Furnish the Local Government Unit (LGU) to encourage the hiring of licensed teacher’s to locally funded items.

Within 10 minutes







Within 10 minutes


Within 1day



Within 1day




Within 1 hour

Within 1day


Within 2 hours

Within 2 days



Within 6 hours

Within 3 days





Within 2 days


Within 2 days





Within 1 day



Within 30 minutes



Within 2 days






Within 2 days

Elementary
    Chair: School Head
    Members: Master
       Teachers/Best   
       Performing 
       Teachers

Secondary
    Chair: School Head
    Members:  Dept. 
       head  concerned,
       3 teachers from the
       different learning
       areas

    Chair: Public Schools
       District Supervisor / 
       Coordinating 
       Principal concerned
    Members: 4 School 
       Heads

Elementary
    Chair: Dr. W. Batoon
    Members:
       Dr. E. Amoguis
       Mrs. G. Subong
       Mrs. E. Labasan
       Dr. R. Ocay
       Mr. M. Palmero

Secondary
    Chair: Dr. W. Batoon
    Members:
       Dr. V. Perandos
       Mr. R. Pilo
       Ms. L. Navarro
       Mr. D. Alagdon

Elementary Level:
    Chair: Dr. W. Batoon
    Members:
        Dr. E. Amoguis
        Mrs. G. Subong
        Mrs. E. Labasan
        Dr. R. Ocay
        Mr. M.  Palmero

Secondary Level:
    Chair: Dr. W. Batoon
    Members:
       Dr. V. Perandos
       Mr. R. Pilo
       Ms. L. Navarro
       Mr. D. Alagdon

Schools Division Superintendent

Appointment and Promotion of Other Teaching, Related Teaching and Non-Teaching Positions

Who may avail of the Service?
     · Guidance Coordinators and other teaching and related teaching personnel except School Heads-Principals and Head Teachers; and all
        Non-Teaching Group

Fees: None

Requirements for Applicants:
     1. Copies of performance ratings for the last three (3) rating periods
     2. Certification of experience/s related to the position to be filled
     3. Certified Xerox copy of outstanding accomplishments
          · Outstanding Employee Award
          · Innovations
          · Publication/Authorship
          · Consultancy/Resource Speaker in Trainings/Seminars
     4. Certified Xerox copy of Transcript of Records
     5. Certificate of trainings in education
     6. Certificate of Specialized Training
     7. Certificate of Participation as Chairperson/Co-chair in a technical/planning committee

How to avail the service?

Applicant/Client Service Provider Duration of Activity Person In-Charge

Watch for published vacant positions in the CSC Bulletin

File application for the position with the accompanying support documents

  1. Publish vacant positions in the Civil Service Commission (CSC) Bulletin of vacancies or other modes of publication in the DepEd Office.

  2. Announce vacant positions to be filled in at least 3 conspicuous places in the DepEd offices or schools.

  3. List applicants for the vacant position both inside and outside of DepEd offices/schools.

  4. Conduct preliminary evaluation of the qualification of applicants.

  5. Prepare selection line-up reflecting the qualifications of all applicants.

  6. Post selection line-up in 3 conspicuous places in the DepEd offices/schools indicating the date of posting.

  7. Notify all applicants of the outcome of the preliminary evaluation.

  8. Submit the selection line-up to the Personnel Selection Board for deliberation en banc.

  9. Evaluate and deliberate on the qualification of those listed in the selection line-up en banc.

  10. Make systematic assessment of the qualifications and competencies of candidates for appointment to the vacancy.

  11. Conduct further assessment such as written examination, skills tests, interview and others among qualified applicants.

  12. Submit to the appointing authority the short list of five ranking candidates based on assessment of determinant factors.

  13. Assess the list of top five candidates submitted by the PSB/C.

  14. Select the most qualified for appointment to the vacant position.

    Issue appointment in accordance with existing Civil Service rules and regulations.

Posting of appointment

15 working days







15 working days

Ms. R. Dionio

Personnel Selection Board
(PSB)

Division:
    Chairperson:
       Dr. W. Batoon
    Members:
       -Head of the 
        school where
        the vacancy exists

       Dr. V. Perandos
       Dr. E. Amoguis
       Ms. A. Guilaran
       Ms. E. Hangad
       Mr. R. Opiana

School:
    Central and non-central
    elementary school

   Chairperson:
       -Principal/School  
        Head
    Members:
       -Four (4)
       Members from the 
       GradeLevel   

   Chairpersons
       -Elementary schools
       with no school head 
       SDS identifies the
       committee of 5 from
       clustered schools

Secondary schools with
existing department heads

Teaching Positions

    Chairperson:
       -Principal/School 
        Head
    Members:
       -Department Head
       where the vacancy
       exists,

Secondary schools with no existing department heads, the School Head designates from among the faculty on the basis of qualification and dmonstrated creditable competence

Non Teaching Positions
    Chairperson:
       -Principal/School Head

Dr. J. Fadul



Ms. R. Dionio

Selection, Promotion and Designation of School Heads

Who may avail of the Service?    All qualified candidates from within and outside the division where the vacancy exists.

Fees: None

Requirement for Applicants:

     For Teacher-In-Charge
         a. Three years teaching experience
         b. Pass the screening process to be conducted by the Division Office

     For Principal I

         1. Pass a qualifying test (PET)
         2. Experience for at least 5 years in aggregate as Head Teacher, Teacher-In-Charge, Master Teacher and Teacher III
         3. Very satisfactory performance rating for the last rating period prior to the screening
         4. Outstanding accomplishment
         5. Specialized Training

How to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person In-Charge

File an application letter for the vacant position with the supporting documents to the Schools Division Superintendent.

Review the application documents as to completeness and veracity: endorse the application to the District Office for action.

Receive the application/s with supporting documents.

Verify the authenticity and completeness of the application and its documents.

Evaluate the paper of the candidates for the vacant position.

Pre-evaluate the application with the District Selection Committee and prepare the list of applicants according to rank.

Transmit the application and list of applicants to the Division Office

Verify the documents submitted to ensure that all requirements to the position are met and further screen the candidates and deliberate on their rank.

Recommend the most qualified applicant to the Appointing Authority.

Review the recommendation of the PSB and recommend the appointment of the most qualified applicant to the Regional l Director.

30 minutes



Within 1 day















Within 1 day







Within 1 day

Principal/TIC



PSDS















Dr. W. Batoon
Ms. E. Hangad






Dr.J. Fadul

Selection and Promotion of Master Teachers

Who may avail of the Service?
     · Those who are actually teaching
     · Teachers providing special services with regular teaching load
     · Permanent teachers

Fees: None

Requirements for Applicants:
     Master Teacher I
         1. Permanent Teacher
         2. Bachelor’s degree for teacher or its equivalent
         3. Very satisfactory performance rating for the last 2 years
         4. At least 3-year experience
         5. 25 points in Leadership potential/demonstration teacher on the district level + 15 points in leadership potential

     Master Teacher II
         1. Master Teacher I (or ESP) for at least one year
         2. Very satisfactory rating as MT or ESP I
         3. Bachelor’s Degree for Teachers on its equivalent as provided in the Magna Carta for Teachers plus completion of Academic
              Requirement for MA
         4. 30 points in Leadership potential and achievement on the Division Level plus 20 points in Leadership and Potential provided the
              activities have not been credited in an earlier Promotion

How to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person In-Charge

File application letter for the vacant position to the Office of Schools Division Superintendent







Appear before the Division Sub- Committee to answer questions regarding the documents attached to the application.

Examine the application letter and its supporting documents for their completeness and veracity; and endorse the same to the next higher office

Examine/Verify the application and its supporting papers with the Sub-Committee who ranks the applicants on the basis of their
documents

Evolve a listing of the applicants
according to their rank and forward the same to the Division Personnel Selection Board (PSB)

Receive the application/s for Master Teacher; assess further the documents of the applicants and their ranks as endorsed by the District Office

Recommend to the Appointing Authority the name of the most qualified applicant for the vacant position based on the ranking and assessment made

Make the final recommendation s for the appointment of the Master Teachers to the existing vacancy to the Regional Director

Within 30 minutes




Within 1 day









Within 2 days




Within 1 day

Principal / Head Teacher



PSDS
4 School Heads



(division Personnel Selection Board)



Dr. W. Batoon
2 ES I
Ms. E. Hangad


Dr. J. Fadul

Payment of Salaries and Other Emoluments of Teachers and Employees of Deped

Requirements:  None

Service Schedule:  Monday to Friday, 8:00am – 12:00 pm, 1:00 pm- 5:00 pm

How to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person In-Charge

Salaries/Adjustments/ Increments of : Newly Hired, Retired,  Substitute, Promoted, Incremented, payroll deleted, Transferred in, Transferred Out, Loyalty Awarded, PVPs of, TLBs of DepED Employees

Receives, reviews requirement/s before preparation of vouchers

Prepares Disbursement Vouchers (DV), Obligation Request (OBR) & Journal Entry Voucher (JEV) for payment

Approves DV, OBR & JEV

Receives the approved voucher and its documents for preparation of payment thru check, ACIC, or LDDAP – ADA

Prepares check, ACIC, LDDAP – ADA for payment

Log ACIC & LDDAP – ADA for control of funds

Signs check/s, LDDAP – ADA & ACIC



Submit LDDAP – ADA & ACIC to Land Bank of the Philippines. (LBP)

10 mins. / payee


10 mins./ payee



10 mins. / payee

30 mins./ payee



30 mins./ payee


10 mins./ batch

within 1 hour



within 1 hour

ADASes of each Districts

ADASes of each Districts


Ms. MLM Quesada

Ms. SMG Dacuycuy



Ms. SMG Dacuycuy & Ms.MJ Cabrera

Ms. LAR Siason

Ms.  EB Hangad/ Dr. JL Fadul
Ms. MLM Quesada

Ms. SMG Dacuycuy

Payment of Travel Expenses to DepEd Employees

Requirements:    None

Service Schedule:   Monday to Friday, 8:00am – 12:00 pm,   1:00 pm- 5:00 pm

How to avail of the Service?

Applicant/Client Service Provider Duration of Activity Person In-Charge

Employees with official travel

Receives, reviews requirement/s before preparation of vouchers

Prepares Disbursement Vouchers (DV), Obligation Request (OBR) & Journal Entry Voucher (JEV) for payment

Approves DV, OBR & JEV

Receives the approved voucher and its documents for preparation of payment thru check, ACIC, or LDDAP – ADA

Prepares check, ACIC, LDDAP – ADA for payment

Log ACIC & LDDAP – ADA for control of funds

Signs check/s, LDDAP – ADA & ACIC



Submit LDDAP – ADA & ACIC to Land Bank of the Philippines. (LBP)

10 mins./payee


10 mins./payee



10 mins./payee

30 mins./payee



30 mins./payee


10 mins./batch

30 mins./payee



within 1 hour

Ms. DM Somod-ong


Ms. DM Somod-ong



Ms. MLM Quesada

Ms. SMG Dacuycuy



Ms. SMG Dacuycuy
Ms. MJ Cabrera

Ms. LAR Siason

Ms. EB Hangad
Dr. JL Fadul
Ms. MLM Quesada

Ms. SMG Dacuycuy

NOTE: All payments paid thru checks will be released 24 hrs. after ACIC is to LBP while payments made thru Automatic Debit Account
            (ADA) will be available 48 hrs.after LDDAP is submitted to LBP.

Filing of Complaints/Appeals/Motions for Reconsideration

Schedule of availability of Service:    Monday – Friday,8:00 am -5:00 pm.  No noon break

Who May Avail of the Service?
     Any person may file an administrative complaint against teaching, non-teaching and teaching related personnel of the Schools and of
     the Division Office.

What are the Requirements?

     Filing of Complaint
         1. Full name and address of the complainant
         2. Full name and address of the person complained of, as well as his position and office in the Department of Education
         3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person
         4. Certified true copies of documentary evidence and affidavits of his witnesses, if any
         5. Certificate of Non-Forum Shopping
         6. Complaint shall be under oath

    Filing of Appeals
         - Notice of appeal

    Filing of Motions for Reconsideration
         - Motion for Reconsideration

Duration:
     Filing of complaint/s – 10 minute
     Filing of appeal – 10 minutes
     Filing of Motions for Reconsideration – 10 minutes

How to avail of the Service?
Filing of Complaint

Applicant/Client Service Provider Duration of Activity Person In-Charge
  1. Present the complaint along with the requirements at the receiving section (Records Section)

  2. Get a file copy after receipt of the documents

Stamped receive the complaint and other documents, if any, for submission to the Office of the Schools Division Superintendent (SDS)

Forward the documents to  the Office of the DS for proper action

5 minutes




2 minutes

Office Staff




Office Staff


Filing of Appeals/Motion for Reconsideration

Applicant/Client Service Provider Duration of Activity Person In-Charge
  1. Present the appeal along with the requirements at the receiving section of the Office

  2. Get a file copy after receipt of the documents

Receive the notice of appeal or motion for reconsideration and other attached documents, if any

Forward the documents to  the Office of the SDS for proper action

5 minutes



2 minutes

Office Staff




Office Staff